Question 1

How to place an order in an online store?

Accepted Answer

You can easily place an order through our official website. Simply select your desired product, follow the steps shown on the product page, and proceed to checkout using Cash on Delivery or any other convenient payment method. Please note, to confirm your order, you must pay the delivery charge in advance.

Question 2

How much does the delivery cost?

Accepted Answer

Delivery Charge: Inside Dhaka (ISD): 100 Taka Outside Dhaka (OSD): 150 Taka. To confirm your order, we kindly request you to pay the delivery charge in advance via bKash. Thank you!

Question 3

What are the delivery methods?

Accepted Answer

We provide home delivery across Bangladesh, as long as your location is covered by Pathao Delivery. In most cases, customers receive direct home delivery without any issue. We are also working to introduce a store pick-up option, which will be available very soon.

Question 4

How do I find out the availability of goods in the store?

Accepted Answer

If the product size is already available on our website, you can place your order directly. If not, you can check availability by contacting us through Facebook inbox, WhatsApp, or phone call. Share the product name or picture, and we’ll confirm the stock for you. If the item is in stock, the available sizes will be updated on our website for online delivery.

Question 5

How to exchange or return the goods?

Accepted Answer

You may exchange or return the product within 7 days only if it is faulty or incorrect. The item must be in fresh condition, with the product tag intact, and a full unboxing video is required for verification. Please note that sold products are not refundable by cash; only exchange is allowed under the given conditions.

Question 6

How do I scroll up and down on your website using a laptop or desktop computer?

Accepted Answer

You can scroll in two simple ways: 1️⃣ Using the Mouse Scroll Wheel Roll the wheel up → the page moves up Roll the wheel down → the page moves down This is the fastest and easiest method. 2️⃣ Using Two Fingers on the Laptop Touchpad Move two fingers upward → the page scrolls down Move two fingers downward → the page scrolls up

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