Thank you for choosing Gentle Park for your clothing needs. Below is our Shipping & Returns Policy to ensure a smooth and satisfactory shopping experience with us.
Once your order is shipped, you will receive a tracking number via email or SMS from our courier partner, allowing you to track your package's delivery status.
We partner with reliable courier services to ensure timely delivery of your orders. However, delivery times may vary depending on factors beyond our control, such as weather conditions and logistical challenges.
Returns are accepted only for incorrect, wrong, or faulty products. Returns due to a change of mind, or dissatisfaction with color, size, or style are not eligible.
If you receive an incorrect or faulty product, contact our customer service within 2 days of delivery with your order number and details of the issue. An unpacking video is mandatory for initiating any exchange. Our team will guide you through the process.
Upon verification, we will arrange an exchange for the correct product. If out of stock, we will offer an alternative or provide a refund as per your preference.
Gentle Park will cover return shipping for faulty products. Please ensure the product is securely packaged to prevent damage during transit.
For any queries, email us at [email protected]. By shopping with us, you agree to our Shipping & Returns Policy.
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