Thank you for choosing Gentle Park for your clothing needs. Below is our Shipping & Returns Policy to ensure a smooth and satisfactory shopping experience with us.

Shipping

Delivery Time:

Thank you for choosing Gentle Park for your clothing needs. Below is our Shipping & Returns Policy to ensure a smooth and satisfactory shopping experience with us.

Inside Dhaka: Shipping charges may apply and will be displayed at the time of checkout.
Outside Dhaka: Shipping charges may apply and will be displayed during checkout.

Shipping Charges:

Inside Dhaka: shipping charges may apply and will be displayed at the time of checkout.
Outside Dhaka: shipping charges may apply and will be displayed at the time of checkout.
Order Tracking:Once your order is shipped, you will receive a tracking number via email or SMS from courier, allowing you to track your package's delivery status.
Delivery Partners: We partner with reliable courier services to ensure timely delivery of your orders. However, delivery times may vary depending on factors beyond our control, such as weather conditions and logistical challenges.

Returns:

Eligibility for Returns:Returns are accepted only for incorrect, wrong, or faulty products. Returns due to a change of mind, or dissatisfaction with color, size, or style are not eligible.
Return Procedure: IIf you receive an incorrect or faulty product, contact our customer service within 2 days of delivery with your order number and details of the issue. An unpacking video is mandatory for initiating any exchange. Our team will guide you through the process.
Exchange Policy:Upon verification, we will arrange an exchange for the correct product. If out of stock, we will offer an alternative or provide a refund as per your preference.
Refunds: Refunds will be processed via the original payment method within X days after verification of the returned product.
Return Shipping: Gentle Park will cover return shipping for faulty products. Please ensure the product is securely packaged to prevent damage during transit.
Contact Us:For any queries, email us at ecommerce@gentlepark.com By shopping with us, you agree to our Shipping & Returns Policy.